QuickBooks has established itself as a prominent accounting software in the finance industry. The application has revolutionized the accounting industry and set new standards. Small and medium-sized businesses use this application to streamline their business finances. Inevitably, the application is robust; however, it is open to various errors and technical glitches. One such error that users face is QuickBooks Error 6138. Usually, you will face this issue when trying to open the company file. If you are facing this issue and looking for reliable troubleshooting methods to fix this issue, then this blog is meant for you. Go through the complete blog to know more about this issue.
A Brief Intro To QuickBooks Error 6138
This error belongs to the “6000 series of QuickBooks error” and usually occurs when there is an issue in the hosting settings of the company file. When the users try to open or access the company file of a newer version in the older or the previous version of QuickBooks, they will encounter this error. Usually, this error indicates that the common file is stuck somewhere and is still open in another location. Apart from this, other reasons also contribute to triggering this error.
Why Am I Facing QuickBooks 6138 Error in QuickBooks?
The QuickBooks error 6138 arises due to a lot of reasons. Below, we have pinned down some of the prominent factors of this error. You might be facing this error due to any of the reasons depicted below.
- You are trying to access the company file that is not located on the server PC.
- The incorrect hosting of company files will trigger this error.
- You do not have the sufficient permissions.
- An outdated QuickBooks will trigger this error.
- The network or the transaction log files are damaged or corrupted.
- An unstable internet connection having poor connectivity will result in this error.
- The Windows firewalls or the antivirus are creating hindrances with the program.
How Can I Identify QuickBooks Error Code 6138?
It is important to identify the error in order to resolve it permanently. You can easily identify the error with the help of some identification signs and symptoms. If you are unaware of these identification signs, read the below-cited points to identify the error.
- The script error dialogue box will appear on your screen.
- You will not find the company file.
- The application crashes or starts responding too slowly.
- The windows might not respond to your commands.
5 Simple Methods To Fix QuickBooks Error 6138
There are a handful of solutions to resolve the QuickBooks error code 6138. You can pick any of the solutions to remove the error. However, before implementing any of the troubleshooting solutions, you must update QuickBooks to its latest version.
Technique 1: Download and run the QuickBooks File Doctor
The QuickBooks Tool hub is the home to various QuickBooks tools to resolve the different issues. In order to use the tool, you need to first download and install the tool in your system. Adhere to the below-cited steps to download the tool in your system.
- Download the QuickBooks tool hub from the official website and save it in the desired location.
- Open the downloaded folder and look for the setup file. It is normally named as QuickBooksToolHub.exe.
- Run this setup file as an administrator and follow the on-screen instructions.
- Agree with the terms and conditions.
- Keep clicking on the next button till the installation process is over.
Now, to resolve the error, you need to make use of QuickBooks File Doctor. Stick to the below-mentioned steps to remove the error by using the QuickBooks File Doctor tool.
- Open the tool once it is downloaded to your system.
- Now, press the “company file issue tab” available on the left side of the tool.
- Here, click on the Run QuickBooks File Doctor Option and upload your data file. You can locate and upload the file by using the browse option.
- To start the scanning of the company file, click on the start scan button.
- The application might ask you to enter your admin credentials. If so, enter your credentials.
- Now, press the next button and wait till the scan is over. The scanning process might take time, depending on your file size and the speed of your internet.
- Reboot the system and open QuickBooks to check whether the issue is resolved.
Technique 2: Fix the Hosting settings on all Devices
As stated earlier, the wrong hosting setting might trigger this issue. To remove the error, follow the below-mentioned steps.
Steps for the Server System
- On your host system, open the QuickBooks application.
- Now, click on the File menu tab and then pick the utilities option from the drop-down menu.
- In case you see “Host Multi-user access” in the utility drop-down menu, click on the option.
- If not, skip it.
Steps for the Workstations
- Open the QuickBooks application on your workstation.
- After that, press the File menu option and then choose the Utilities option.
- Here, in the utilities, pick the “host multi-user access” option.
- Repeat this step on all workstations.
Technique 3: Rename the.ND and . TLG Files
By renaming the .nd and .tlg files, you can easily fix this issue. The below-mentioned steps will guide you in renaming the files.
- Open the QuickBooks folder where the company files are stored.
- In the folder, look for the.ND and . TLG files. These files have the same name as the company file name.
- Right-click on these files one by one. From the drop-down list select the rename option.
- Add .old at the end of the file name to rename the files.
- It will inform QuickBooks not to open these old files and create new files when the application opens.
- Hopefully, it will fix this issue. If not, try to resolve the issue with the help of other solutions.
Technique 4: End the conflicting tasks
You can easily resolve this issue by ending the conflicting tasks. The steps to follow are:
- Press the CTRL + SHIFT + DELETE keys together to open the task manager of your system.
- Now, press the processes tab button and then pick the conflicting programs.
- Right-click on them and select the “end process now option from the drop-down menu.
- It will end the conflicting tasks. Hopefully, it will resolve the issue.
Technique 5: Uninstall and Reinstall QuickBooks
This is the last solution to fix the error. If none of the error solution techniques works for you, then you can completely uninstall and reinstall the QuickBooks on your system. It will remove all the other issues as well. However, you must perform this step as a last solution.
- Open the control panel of your system and click on the programs and features option.
- Right-click on the QuickBooks folder available in the programs list.
- Now, choose the uninstall option to remove the application from your system.
Once the application is completely removed, you need to reinstall it on your system.
Final Take Away
Hopefully, this blog resolves your query regarding the QuickBooks error 6138. Company files play a crucial role. Inaccessibility to the company files will frustrate the users and hampers the work productivity. The methods described in this blog are tried and tested. However, if you still feel the need for an expert, you can call us. Our expert will definitely help you in resolving your QuickBooks query.
